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Mor Electric Heating's Return Policies and Procedures

All return requests must be submitted within 30 days of sale date and meet the following terms and conditions:

Order Cancellations:
Order cancellation requests will be granted at the sole discretion of Mor Electric Heating Assoc., Inc..  Orders that have already shipped, or orders for products in which the manufacturer will not allow the cancellation, cannot be cancelled and will be subject to our return policy.  When a cancellation request has been granted, the customer will receive an order cancellation confirmation by email.  This email will be the exclusive proof of the order cancellation. 
Procedure For Returning Products:

  1. Call our customer service department at 1-800-442-2581 or email with “RMA Request” in the subject line.  You must obtain an RMA (Return Merchandise Authorization) number prior to returning the product(s).  Returned product(s) sent back without a valid RMA number will not be processed.
  2. Send Returns to: 
    Mor Electric Heating Assoc., Inc
    5880 Alpine Ave. NW
    RMA#: **
    Comstock Park, Michigan 49321

    ** Make sure to include the valid RMA# that you received from our customer service department.
  3. It is strongly recommended that when returning the product(s) that you insure the shipment and ship with a carrier that can provide proof of delivery and delivery tracking information.  You must take care when packaging the product(s) for the return shipment.  If the item was received “double boxed” for protection, it must be returned in the same manner.  Mor Electric Heating Assoc., Inc will not be responsible and will not issue a refund for products that are lost or damaged during the return shipment.

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We are a Distributor of Industrial, Commercial and Residential Heaters and Controls. Always consult manufacturers installation instructions for proper installation of the products or systems shown on this website. © Copyright 1999-2019 Mor Electric Heating Assoc., Inc.

5880 Alpine Ave. NW - Comstock Park, MI 49321  USA
Tel 616-784-1121 - 800-442-2581 - Fax 616-784-7775

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